At Mistvale, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our website and services.
We are committed to transparency about our data practices. This policy provides detailed information about what data we collect, why we collect it, how we use it, and your rights regarding your personal information.
Information We Collect
Information You Provide Directly
When you use our contact forms or communicate with us, you may provide:
•Name and contact details (email address, phone number)
•Project details and specific requirements
•Correspondence and communication content
•Feedback, questions, or inquiries
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
•IP address and general location data
•Browser type, version, and settings
•Device information and operating system
•Pages viewed, time spent, and navigation patterns
•Referring website and search terms used
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please refer to our Cookie Policy.
How We Use Your Information
Service Delivery and Communication
We use your information to:
•Respond to your inquiries and provide requested information
•Deliver our game development services
•Send project updates and relevant communications
•Process and fulfill service requests
Website Improvement and Analytics
We analyze usage data to:
•Improve website functionality and user experience
•Understand visitor preferences and behavior patterns
•Identify technical issues and optimize performance
•Develop new features and services
Marketing and Communications
With your consent, we may:
•Send information about our services and updates
•Share relevant industry insights and technical content
•Notify you about service enhancements
You can unsubscribe from marketing communications at any time.
Legal Compliance and Protection
We may use your information to:
•Comply with legal obligations and regulatory requirements
•Protect our rights, property, and safety
•Prevent fraud and ensure website security
•Enforce our terms and conditions
Legal Basis for Data Processing
We process your personal data based on one or more of the following legal grounds:
•Consent: You have given explicit permission for specific processing activities
•Contract Performance: Processing is necessary to fulfill our service obligations
•Legitimate Interests: Processing serves our legitimate business interests while respecting your rights
•Legal Obligations: Processing is required to comply with applicable laws
How We Share Your Information
We do not sell your personal information. We may share your data with the following parties under specific circumstances:
Service Providers
Trusted third-party vendors who assist with website hosting, analytics, email delivery, and other technical services. These providers are contractually bound to protect your data.
Legal Requirements
Government authorities or legal entities when required by law, court order, or to protect our legal rights.
Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity. You will be notified of any such change.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
•Encryption of data in transit and at rest
•Regular security assessments and monitoring
•Access controls and authentication mechanisms
•Staff training on data protection practices
•Secure backup and recovery procedures
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but remain committed to maintaining industry-standard protections.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary depending on:
•The nature of the information collected
•The purpose for which it was collected
•Our legitimate business interests
•Legal and regulatory requirements
When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
•Avoid filling out contact forms, account registrations, or any data-submitting features
•Disable cookies through your browser settings (see our Cookie Policy for more details)
•Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided. We will process your request promptly.
Additional Privacy Rights
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information under certain circumstances.
Right to Data Portability
Receive your personal data in a structured, commonly used format.
Right to Object
Object to certain types of data processing, including marketing communications.
Right to Restrict Processing
Request limitation of how we process your personal information.
Right to Withdraw Consent
Withdraw previously given consent for data processing at any time.
To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within the timeframe required by applicable law.
International Data Transfers
Your information may be transferred to and processed in countries other than Switzerland. When we transfer data internationally, we ensure appropriate safeguards are in place, including:
•Standard contractual clauses approved by relevant authorities
•Adequacy decisions by data protection authorities
•Binding corporate rules and certification mechanisms
•Your explicit consent for specific transfers
Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information promptly.
Third-Party Websites and Services
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected through our website.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last Updated" date at the top of this policy and may provide additional notice through our website or via email. We encourage you to review this policy regularly to stay informed about how we protect your information.